Customer Service Representative in Amherst, NY


AP Professionals Posted: 2022-01-05

Amherst, NY 14226

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Do you have a passion for helping others? Are you looking to advance your career and gain valuable experience? AP Professionals is seeking driven, motivated candidates for an amazing Customer Service opportunity!

Customer Service Representative
Amherst location
Hours: $10:30am-7pm
Compensation: $18.00/hour

A well-known organization in seeking multiple energetic, professionally spoken individuals to join their team! The Customer Service Representative is a vital part of the company’s mission to deliver timely and accurate service.

Responsibilities:
• Answer incoming telephone calls, transferring calls when necessary
• Develop product knowledge on key products to answer customer inquiries, identify customer need, and provide informational support materials to assist the customer
• Process customer requests and orders utilizing the company’s internal system
• Provide customer assistance with order status or replacing orders
• Process customer complaints and create service cases
• Support customer interactions through Live Chat and E-Commerce orders
• Process quotations and support field sales with customer service-related topics

Your Qualifications:
• Previous customer service experience required
• Strong communication, telephone, computer and data entry skills required
• Ability to work independently, prioritize and multitask in a dynamic environment
• Ability to solve practical problem of variables to provide customer satisfaction

If you would like to learn more, send your resume to quick apply.

AP Professionals is a committed Equal Opportunity Employer

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