Customer Service in Buffalo, NY


Austin Air Systems Posted: 2020-10-21

Buffalo, NY 14210

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$18/ hr. Dependent on Experience

Austin Air Systems is seeking professional and energetic candidates to join our flourishing team! Presently, Austin Air Systems is the only clinically proven, medical grade air purifier manufacturer in the USA! We offer a great company culture, a comprehensive benefit package, and competitive salaries! Customer Service Representatives are responsible for assisting customers by providing product and service information, as well as resolving technical issues. All candidates are encouraged to apply

Job Description Responsibilities:

* Answer inbound customer service phone calls, assist with inquires, providing order information, and product troubleshooting
* Resolving customer complaints, and researching order/shipping information
* Document and update customer records based on interactions
* Develop and maintain a knowledge base of the evolving products and services

Requirements:

* Previous experience in customer service, sales, or other related fields required
* Ability to develop and maintain client relationships
* Must be able to prioritize and multi-task
* Seeking candidates with a positive and professional demeanor
* Must have excellent written and verbal communication skills


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