Customer Operations Representative in West Seneca, NY


Sonwil Distribution Center Posted: 2021-09-01

West Seneca, NY 14224

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Are you ready to join the fastest growing third-party logistics (3PL) company in WNY? At Sonwil Logistics, we strive to create a family owned and operated culture that offers a casual and inviting work environment.
As a Logistics Representative for Sonwil Logistics, you will be part of our experienced and welcoming Carrier Team, whose dedication to providing top-tier service and upholding our strong commitment to success is a key factor in driving our company’s quick growth! Being a part of our team, you’ll have onsite training with a primary focus on ongoing career development, whether you’ve been in the transportation industry or you’re brand new! Because of this, we seek to offer significant advancement opportunities to our outstanding performers.
Couple that up with a competitive benefits package and 401k/profit sharing opportunities, why wait to apply?

As a Customer Operations Representative, you will focus on the brokerage aspect of our business, helping customers move their inventory in the most cost-effective way by identifying and providing logistics solutions. You will act in a supporting role for our portfolio of accounts while working in a team environment. You will be addressing concerns, implementing solutions for both established and prospective customers, and upholding our commitment to top-tier service.

Duties and responsibilities

Dispatch and track all shipments with Sonwil's carrier network based on client demand and service requirements
Act as the main point of contact for customers seeking updates on a shipment
Develop efficient working relationship with facilities to optimize scheduling and quickly resolve issues
Maintain strong relationships with current and prospective shippers
Proactively identify problems and implement effective solutions
Provide customer service assistance through telephone and email interactions by solving customer problems
Experience and Skills
High school diploma or GED
Excited about the opportunity to support a fast paced and highly competitive sales oriented business
High level multi-tasking ability with strong organizational skills
Enthusiasm and high energy
'People person,' friendly, outgoing, and confidence is a must
Willingness to work in a team environment, but able to conduct themselves and their work independently
Transportation or Logistics background a plus but not required
Salary Range
$15.00 to $17.00/hr.

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