Response Team Specialist in Cheektowaga , Telecommute, NY

The Northstar Companies Posted: 2024-02-20

Cheektowaga , Telecommute, NY 14225

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Salary Range: $16-18 per hour based on experience

Well-established company is seeking a full-time Response Team Specialist.

Essential Functions:
· Process customer correspondence received from fax, company website, and company email
· Assist the Collection Floor with incoming processing of power of attorney documents
· Assist the Collection Floor with faxes and regular mail letters
· Maintain correspondence, letter/fax logs
· Process outgoing mail letters including printing, stuffing and postage
· Assist with Receptionist responsibilities
· Upload correspondence to client sites

Qualifications, Skills and Education Requirements
Minimum Level of Education – High School and must possess a high aptitude for problem solving and organizational skills, attention to detail, numerical accuracy, data entry/processing.
Excellent listening skills, internal and external communication skills, ability to multi-task and prioritize in a team environment.
Comprehensive knowledge in customer service, excellent telephone voice skills and communication skills.
· Able to multi-task and pay attention to details.
· Maintain diplomacy and confidentiality at all times.
· Knowledge of multi-line switchboard.
· Basic computer and knowledge of Microsoft Office (i.e. Office Suite, Word, Excel, PowerPoint)
· Ability to use office equipment such as copy machine, fax machine, adding machine and postage meter.

Company Benefits:
• Medical/Dental/Vision
• Earned Time Off/Sick Time
• 401(k) Plan with Company Match
• Paid Holidays
• Employee Assistance Program (EAP)

If you are looking for a life changing opportunity, apply today and join our growing family!

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