Program Manager in Buffalo, NY

Western New York Integrated Care Collaborative, Inc. Posted: 2024-06-11

Buffalo, NY 14209

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Salary Range: $50,000 - $55,000

Western New York Integrated Care Collaborative (WNYICC) is an award-winning, innovative non-profit corporation, incorporated in 2016. As the hub of a multi-county network of community-based organizations (CBOs) and government agencies, we are strategically positioned to respond to and capitalize on regional opportunities to advance community-based integrated health care and to bring sustainability to community-based programs and services which address social determinants of health. WNYICC’s role in the network is to provide administrative contracting, billing, technical support, training, and quality assurance on a regional level.

The WNYICC Network works collaboratively to navigate the changing healthcare landscape together to improve health outcomes in our Western New York community.

The Program Manager is a full-time position responsible for executing operational strategies ensuring they align with our mission-focused goals and objectives, managing resources, and meeting deadlines while maintaining excellent stakeholder communication.

Responsibilities Include:
- Oversight and coordination of multiple related programs
Includes: providing trainings, chart reviews, program coordination, reporting, quality assurance, credentialing, and other tasks, as needed
- Provide Program Services, including a case load of clients, as needed
- Develop new programs and processes with Management Team
- Provides support for assigned Committees and / Workgroups of the Network.
- Professionally represents WNYICC on network-wide initiatives.
- This position will include both field-based and office-based responsibilities.

Work From Home / Remote office is an option for office-based responsibilities, although in-person team meetings may be required. Travel may include local, regional, and state-wide for in-person responsibilities and out-of-state for conferences.

WNYICC Management Competencies:
- Mission Advancement: Incorporates WNYICC’s mission and values into the organization’s vision and strategies. Ensures community, provider, and network engagement. Leads a culture of collaboration and innovation among current and new network members. Leads a culture of quality expectations for the benefit of the community.
- Collaboration: Advocates for and institutionalizes inclusion and diversity throughout the organization, network, and programs. Initiates the development of relationships with influential leaders to impact and strengthen the community. Communicates to engage and inspire people within and outside WNYICC.
- Operational Effectiveness: Possesses penetrating insight and strong strategic and critical thinking skills. Works collaboratively to deliver organization-wide results to achieve objectives. Determines benchmarks to meet objectives and deadlines.
- Personal Growth: Effectively drives change by leveraging resources and creating alignment to expand organizational opportunities. Demonstrates courage and humility.
-Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

- Requires a minimum of a bachelor’s degree in public health, social work, psychology, or related fields (master’s preferred); or 5+ years equivalent work experience with references.
- Strong computer/technology skills including: electronic health record, Microsoft Office Suite, Outlook, and more.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community with a track record of building authentic, constructive relationships with others.
- Experience providing care management, case management and / or care coordination.
- Experience providing trainings and quality control management.
- Experience with programs and services addressing health equity.
- Team player who enjoys working both collaboratively and independently.
- Must have a reliable form of transportation, as a significant portion of the programs will be conducted in the field throughout the Western and Central New York regions.
- Demonstrates excellent customer service on phone, in-person, via email and in all aspects of employment at WNYICC.
- Communicates in a positive, helpful manner both internally and externally to partners.
- Assists Team in a wide array of responsibilities from event planning to reports.
- We strongly encourage applicants from a diverse background.

- WNYICC provides a fun, progressive work environment with great benefits and a competitive salary; flexible schedule; health and dental insurance; generous paid time off package (10 paid Holidays, 2-weeks PTO, 40 hours sick time); access to free CEUs; paid mileage; and the ability to work with innovative, talented, diverse, and valued team members driven to strengthen communities and transform lives.
- Salary: $50,000 - $55,000 plus benefits

Hiring Process:
- Job Posted: May 30, 2024
- Accepting Applications: May 30- July 1, 2024. Click below link to our Application
- Please email Nikki Kmicinski, Executive Director at to submit application.
-Interviews: June 2024
-Start Date: negotiable, as soon as possible

Western New York Integrated Care Collaborative, Inc. is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable

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