Salary Range: $17.00-$19.00/hr

Location: UBMD Primary Care – 850 Hopkins Road, Buffalo, NY

Schedule: Monday–Friday, 9:00 AM–5:00 PM, with 2–3 evening shifts per month (12:30–8:30 PM)

Status: Full-Time, Non-ExemptAA/EOE
Pay Range: $17.00–$19.00/hour

About the Role:

UBMD Primary Care is seeking skilled, patient‑focused Patient Services Representatives (PSRs) to join our busy outpatient clinic. This role is ideal for someone who excels at communication, thrives in a fast‑paced environment, and enjoys helping patients feel supported from the moment they walk in.

What You’ll Do:
In this role, you’ll use your communication, organization, and problem solving skills to ensure a smooth and positive patient experience. Responsibilities include:
• Greeting and checking patients in and out
• Managing a high volume of phone calls and directing inquiries appropriately
• Verifying insurance coverage and updating patient information
• Scheduling appointments and coordinating referrals
• Collecting copays and completing daily payment balancing
• Providing general customer service and administrative support
• Assisting with prior authorizations, imaging requests, and follow up tasks
• Maintaining accuracy and confidentiality in all patient interactions
• Supporting clinic operations by following HIPAA, OSHA, and PCMH standards

Qualifications:
• High school diploma or GED required; Associate’s degree preferred
• 1–2 years of experience in a medical office or customer service setting
• Experience with EMR systems and Healthenet strongly preferred
• Knowledge of medical terminology and insurance plans helpful
• Proficiency with Microsoft Office preferred


Any offer of employment is contingent upon successful background check and drug screen. AA/EOE

Please apply online on our Careers page linked below