Member Services Representative - Hybrid & Remote in Buffalo, NY

SaveOnSP, LLC. Posted: 2024-02-05

Buffalo, NY 14202

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Salary Range: $18 - $19 starting range

Member Service Representative
Hybrid/Remote Opportunities after 8 weeks of required in office training at our Buffalo, NY location.

SaveOnSP is a leading benefit administrator of specialty medication pharmaceuticals. Our mission is to provide excellent service to our members and help them save money on their prescriptions.

We are looking for dedicated, caring, hard-working individuals to join our team.

The primary responsibility of this role is to receive inbound phone calls from members and assisting them with enrolling into copay assistance programs. Comprehensive training is provided. This is a full-time position with benefits and requires initial training in our office for 8 weeks. After the training period you may work hybrid or remote.

Individuals must be available to work schedules within the hours below and 2 closing shifts until 9pm.
Mondays - Thursdays 8:00am - 9:00pm
Fridays 10:30am - 7:00pm

Additional Responsibilities include but not limited to:
• Enroll qualifying members into appropriate manufacturer copay assistance programs.
• Provide member support and answer questions regarding insurance benefit information and the copay assistance program.
• Provide resolution to inquiries from members or customer.
• Create and maintain accurate customer records
• Contact members to obtain updated information and verify accuracy of information in the system.

• Strong work ethic and positive attitude.
• High School Diploma or GED required
• 3+ years of customer service experience or call center experience preferred.

• Ability to work independently
• Basic computer knowledge
• Bilingual applicants a plus
• Strong customer service skills
• Ability to navigate difficult conversations with customers or members
• Excellent organization skills
• Strong interpersonal skills and well-developed verbal and written communication skills
• Highly motivated, strong work ethic, desire for career advancement

We offer a wide array of employee benefits which include:
• Health, Dental, and Vision at competitive rates for all full-time staff members
• Free Employee Assistance Program (EAP) and Life Insurance benefit.
• PTO – available for immediate use upon accrual, no probationary period, plus additional floater holidays.
• Bonus – Quarterly
• Annual Profit Sharing – We share our success with our dedicated staff members.
• Retirement Plan with employer contribution after 6 months of employment
• Employee training and development opportunities. Opportunity for career advancement and internal promotion

In addition to our benefits package, SaveOnSP offers a fun and friendly workplace environment. Our culture is something that we take seriously, and our team’s happiness and well-being are an important focus for SaveOnSP.

We are an Equal Opportunity Employer committed to diversity, equity and inclusion.

Job Type: Full-time – Hybrid/Remote

Salary: Starting salary range is $18.00 - $19.00 /hr. plus quarterly bonus
Opportunity for another pay increase in 90 days depending on performance.

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