Front Desk Manager in Buffalo, NY

Salary Range: $60,000-$70,000 per year

The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly. Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.

JOB RESPONSIBILITIES:
• Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner; follow up to ensure guest satisfaction
• Motivate coach counsel and discipline all Front Desk personnel according to Aimbridge Hospitality SOPs
• Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards
• Prepare and conduct all Front Desk interviews and follow hiring procedures according to Aimbridge Hospitality SOPs
• Conduct all 90 day and annual Front Desk employee performance appraisals according to SOPs
• See our online ad for a complete list of responsibilities

QUALIFICATIONS:
• At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience
• Supervisory experience required
• Must be proficient in Windows operating systems Company approved spreadsheets and word processing
• Must have a valid driver’s license from the applicable state
• Must be able to convey information and ideas clearly

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50
states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels.
Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in
a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Pay Range: $60,000-$70,000

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

Now offering Daily Pay! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan

Please respond by email using the Quick Apply link or apply online using the direct link.