Customer Service Representative in Tonawanda , NY
TPW Websites Posted: 2023-01-24
Tonawanda , NY 14150
TPW Websites was founded in 2007.
We own and manage two websites with resources for teachers and students.
SuperTeacherWorksheets.com, a high-traffic subscription website with printable resources for K-5 teachers
iKnowIt.com, a subscription website with math practice lessons for students in kindergarten through 5th grade.
Our office is in the City of Tonawanda. We are proud to be a small and growing Western New York business.
We are looking for a hard-working, experienced customer support professional for a full-time position in our Tonawanda, NY office.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Promptly answering the phone and responding to emails regarding support issues, billing questions, pricing questions, and other questions about our products and services from customers
Setting up new customer accounts and processing orders
Communicating with customers to let them know the status of their accounts and orders
Helping with a variety of other office-related tasks, such as invoicing, marketing mailings, proofreading, scanning, paperwork, filing, other tasks as required, etc.
KNOWLEDGE, SKILLS, AND ABILITIES:
Professional, cheerful and, empathetic attitude
Ability to stay calm
Experience with Microsoft Office suite
Excellent written and verbal skills
Experience professionally communicating with clients via email
Comfortable making and receiving phone calls
Experience working in an office environment
High level of computer literacy
Flexible team player able to shift gears based on needs
Able to work in-office (This is not a work-at-home position.)
Some experience with invoicing and a familiarity with QuickBooks
Willing and able to quickly learn and apply new skills
Pay and Benefits:
Full Time onsite position
Salary - $35,000-45,000/year - commensurate with experience
Health insurance (available to full-time employees)
16+ paid holidays per year (including most school holidays)
Paid vacation time
401(k) with match, after 1 year of employment
Please apply with resume via Quick Apply below