Customer Service Representative in Lockport, NY

K S Roth Insurance Agency Inc Posted: 2022-09-14

Lockport, NY 14094

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We are seeking a Commercial Lines Customer Service Representative that will act as a liaison, provide products and services, maintain full understanding of customer programs and processes for assigned customers and assist in resolving issues that may arise pertaining to our customer’s needs.
The candidate for this role will have excellent communication and organizational skills with a strong desire to provide a high level of customer service.

The candidate will be responsible for servicing and processing for assigned customers; requesting and processing of new and renewal policies, endorsements, audits/ audit disputes, cancellations, and reinstatements; remarketing of accounts; creating proposals; certificates of insurance as well as account-rounding and cross-selling.
Personal lines experience is a plus.

• New York State Property and Casualty broker’s license, CIC CISR CPCU designations a plus
• Prior commercial lines CSR or account manager experience of at least three (3) years
• High school diploma at minimum, College a plus
• Strong communication skills
• Active Listening
• Verbal Communication
• Written Communication
• Ability to always remain professional and courteous with customers
• Ability to multi-task, prioritize and manage time effectively
• Focused, productive, accountable, and great follow-through
• Microsoft Office systems knowledge

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