Adult Care Manager in Niagara Falls, NY

The Adult Care Manager is responsible for supporting the CORE Management team in all aspects of program facilitation in addition to demonstrating knowledge of the mission and
services of Pinnacle Community Services, Inc., (PCS).

**Hybrid Work Model**
** Includes On-Call Responsibilities**

QUALIFICATIONS/EXPERIENCE:
• Bachelor’s Social Work (or related field) required
• Two years specialized training and experience with SPMI or mentally disabled population
• Experience with linkage and coordination of community and emergency services
• Experience in substance abuse treatment valued
• Valid NYS Driver License and use of personal vehicle during work hours
• Ability to use Microsoft applications (i.e. Word, Excel, PowerPoint, Outlook, etc.), Internet/Intranet, web-based databases. Understanding of the use of email in the workplace

JOB RESPONSIBILITIES:
• Provides direct care management contacts to consumers
• Maintains consistent and on-going contact with consumers and families while fulfilling unit of service expectations and working on their treatment plan goals with clients
• Conducts initial intake interview and needs assessment to determine treatment goals
• Prepares professionally accurate and updated case documentation in accordance with Agency, Department of Health (DOH) and Health Home requirements
• Prepares statistical and administrative reports on a timely basis
• Provides regular, supportive client contact; emotional support; daily living counseling; legal advocacy; financial counseling; representation regarding rights and entitlements; education medical check-ups and prevention practices
• Assist CORE program with obtaining and maintaining required outcomes
• Facilitates linkage to appropriate services; coordination of hospitalization admission and discharge; mental health education to clients, families, and community
• Assures client linkages to services for 24-hour coverage
• Establishes working relationships with referral sources and other related service agencies
• Reviews current practices to advocate for change when needed, particularly those needed by families and minority populations
• Teams with billing staff to ensure client active Medicaid status and accurate, complete client billing
• Meets with Program Supervisor on a regular, planned basis

SUPERVISORY RESPONSIBILITIES:
• None

PHYSICAL/ENVIRONMENTAL DEMANDS:
• Job performed primarily in community (home, public place, etc.)
• Office work in lighted modern office facility
• Daily local travel
• Occasional lifting (15 pounds or less)
• Occasional standing/sitting
• Moderate stress
• Regular PC/computer work

AGENCY EXPECTATIONS:
• Complies with all policies and procedures of PCS (including NASW Code of Ethics, Collective Bargaining Agreement, and corporate Compliance Policies) and all governmental and legal requirements
• Attends and participates in appropriate agency staff trainings and meetings
• Advocates for cultural diversity/sensitivity as appropriate
• Reports all suspected incidences of child abuse/neglect to NYS Hotline with supervisory approval
• Experience and knowledge on the use of computers, cell phones and a broad understanding of using the Internet and e-mail in the workplace

Cover Letter and Resume can be sent via Quick Apply below


DISCLAIMER:
The information contained in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of this position.

EOE STATEMENT:
It is the policy of Pinnacle Community Services, Inc. to provide equal opportunity in employment and delivery of those we serve without regard to hire, promotion, layoff, recall or other terms and conditions of employment because of race, creed, age, color, sex, sexual orientation, religion, disability, national origin, gender identity, citizenship of any person, immigration status of any person who is not a citizen of the United States, or any other category protected by law. The prohibition of discrimination includes harassment. The people we serve include all those we serve and people service groups who request and are eligible for Pinnacle Community Services, Inc. Ongoing training is provided to assure adherence to this Policy. Pinnacle Community Services, Inc. is an Equal Opportunity Employer