Guest Services in Darien Center, NY

Salary Range: $17 - $21/ hour

Rock Stars Wanted! Live Nation is hiring!
We are looking to fill seasonal positions for the 2026 concert season!

THE JOB
The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Job Functions:
· Deliver exemplary customer service to maintain customer loyalty. Answer inbound calls or in person inquiries to resolve our customer concerns through analysis to determine the most effective resolution.
· Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations.
· Refer unresolved customer grievances to designated departments for further investigation
· Solicit sales of new or additional services or products.
· Confer with customers by telephone or in person to provide information about products or services, take, or enter orders, cancel accounts, or obtain details of complaints.
· Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.

Qualifications:
· Must be 18 years or older
· At least 2 years in Customer Service and communications
· Strong strategic thinking and creative problem-solving skills
· Excellent verbal, written and interpersonal communication skills
· Acute sense of judgment, tact and diplomacy
· A strong-sense of teamwork and ability to execute programs
· Excellent verbal and written communication skills
· Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting

For more information, interested applicants can:
Email: DarienLakeStaff@livenation.com
Call: 716-428-5930 (Please reference WNY JOBS)
Apply online using the link below:

Or Join us for Open Interviews:
Saturday, 4/11 – 10 a.m. to 4 p.m.
Sunday, 5/3 – 12 p.m. to 6 p.m.

At the Amphitheater, 9993 Alleghany Road, Darien Center, NY