Salary from $20.00 to $25.00 HOUR (USD)

Want to join our growing hospitality team at a prominent downtown hotel? Embassy Suites Buffalo is a beautiful 182 all-suite room hotel located at the stunning Avant building showcased in the heart of Downtown Buffalo. Offering spectacular views spanning from Niagara Falls to the hills of the Southern Tie with unparalleled amenities, exceptional service and a remarkable location.

The Overnight Front Desk Associate provides prompt and courteous service by checking guests in and out of the hotel, answering guest questions and resolving guest challenges throughout their stay. The Front Desk Associate also promotes hotel services and amenities, provides upgrades as required, and upsells products to the guests. An overnight work schedule is required for this position (11PM - 7AM).

• Input and retrieve information from computer system to confirm pertinent information, including number of guests and room rate
• Make appropriate selection of rooms based on guest needs
• Activate and provide electronic room keys
• Ensure smooth arrival experience for guest including explaining the location of their room and acknowledging brand-specific reward program, and answering any other guest-specific questions about hotel amenities
• Promptly answer phone calls and emails, transfer inquiries to applicable party including hotel employees and guests, and document correspondence in the appropriate software system
• Retrieve mail, packages, or other special items for guests as requested
• Ensure rooms and all services provided are correctly accounted for within guest statement
• Assist guests with check out payments or charges
• Completes daily reporting and recordkeeping.

This role requires weekend and holiday availability. This position is a full-time or part time opportunity with variable hours based on availability and business needs. Flexibility with scheduling is essential to meet the needs of our hotel operations.

Please apply by following the link below: