Field Services Technician in Buffalo, NY

Salary Range: $25.00 - $30.00 per hour

About the Company:

Family entrepreneurship has been a founding principle that allows WENDT CORPORATION to understand the challenges and opportunities facing our customers. Founded in 1977 by Thomas A. Wendt Sr., the company continues after four decades to be an independently-owned and -operated family business, now under the leadership of Tom Wendt Jr.

WENDT has been committed to serving the scrap metal recycling industry for almost 50 years. Our commitment combined with our ability to be flexible, dynamic and utilize all the resources available to solve our customers’ difficult problems and provide innovative solutions is truly what sets us apart as a world-class integrator and a supplier.

Competitive Benefits Package

Performance Bonuses – Unlock additional earning potential with a bonus opportunity based on your and the company's success
401(k) Retirement Plan – Build your financial future with a robust 401(k) plan
401(k) Company Match – We invest in your future too—enjoy matching contributions to grow your retirement faster
Comprehensive Dental Insurance – Keep your smile healthy with extensive dental coverage
Health Insurance Coverage – Access high-quality healthcare
Health Savings Account (HSA) – Save money tax-free for medical expenses and gain more control over your healthcare spending
Life Insurance Protection – Peace of mind for you and your loved ones with employer-paid life insurance
Generous Paid Time Off – Recharge and relax with ample PTO, because work-life balance matters
Professional Development Support – Advance your career with training, and other growth opportunities—on us
Employee Referral Program – Love where you work? Get rewarded for bringing great people on board
Employee Assistance Program (EAP) – Get confidential support for life’s challenges—mental health, legal help, financial guidance, and more
$25.00 - $30.00 per hour

Position Summary:

As a Field Service Technician, you will play a key role in delivering high-performance solutions to our customers in the metals recycling industry. Our cutting-edge technology is designed to identify and sort metals with precision—just before they reach the foundry—making this a high-impact, high-tech opportunity.

The Field Service Technician II is a mid-level position responsible for assisting with installation, commissioning, and repair work at customer sites under guidance, while also teaching and continuing their own learning. They ensure equipment performs to standards and that customers are trained and satisfied.

In addition to on-site service, you’ll work hands-on with the same equipment, manufacturing parts and machine building at our Buffalo headquarters, supporting operations in our test center and on the shop floor.

Duties

- Work under the direction of a Lead and alongside co-workers to develop a baseline understanding of all key WENDT technologies
- Install, commission, diagnose, and repair advanced metal sorting equipment at customer locations.
- Provide technical training and consultation to customers to ensure optimal equipment performance.
- Manufacture parts, assemblies, and perform machine testing in the shop to support manufacturing and/or any other work in the shop or showroom
- Interpret work orders and drawings to identify materials and plan work
- Perform in-process inspections and quality checks to ensure the work meets specifications and WENDT quality standards
- Recognize customer satisfaction as a priority by meeting timelines and quality standards
- Provide telephone, email, and tech support to the customer for troubleshooting or training
- Identify opportunities for continuous improvement of the equipment and processes by providing timely and organized feedback to the appropriate company representative
- Prepare and distribute required Field Service Reports in a timely manner
- Travel; 60% to customer sites, both domestic and internationally sometimes with short notice, and potentially extended durations
- Follow WENDT guidelines to work safely in our shop and in the field
- Work independently and as a team player to build key WENDT technologies for at least 50% of WENDT in-house manufacture technologies for a given market segment (FE, NFE, Chop)
- Practice 6S culture for a clean and organized workplace
- Effectively communicate and transfer knowledge to train and on-board new employees in the WENDT way for safety and quality
- Collaborate with engineering and support teams to troubleshoot and resolve issues.

Education and Experience:
- High School Diploma or GED preferred
- Advanced vocational degree preferred
- At least 2 years of experience working with large industrial equipment required
- At least 3-5 years of experience working with large industrial equipment preferred

Knowledge, Skills and Abilities (KSAs):
- Demonstrate a proven knowledge, understanding, and capabilities for at least 50% of WENDT in-house (or similar) manufactured technologies for a given market segment (FE, NFE, Chop)
- Demonstrate proven performance meeting WENDT way for quality, product standards, and timeliness.
- Ability to read and interpret mechanical drawings, hydraulic schematics, and electrical schematics
- Computer skills for email, word processing, and using the internet for effective report writing
- Advanced computer skills preferred, such as PC OS/admin, CAD, installing/repairing networks, and similar skills
- Strong mechanical and basic electrical aptitude
- Ability to calculate and acquire dimensions and tolerances using knowledge of mathematics and instruments such as micrometers and calipers
- Ability to follow WENDT quality standards and guidelines for safety and work with others in a respectful and collaborative way
- Demonstrate an increasing ability to apply learned skills for continuous improvement and personal growth
- Possess a solid baseline understanding of all WENDT technologies
- Willingness and ability to travel frequently, including internationally.

Please apply by email using the Quick Apply link below: