Customer Service Technical Coordinator in Tonawanda, NY

IMA Life North America Posted: 2021-11-23

Tonawanda, NY 14150

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IMA Life is a global leader in the field of aseptic, pharmaceutical equipment and services. Our mission at IMA Life is to provide our customers with the best up time in the industry while providing innovative service solutions. The relationship with customers is what guides the way we design and develop lifesaving machinery and services. IMA Life offers a wide range of machines for liquid and powder aseptic and non-aseptic processing and freeze-drying solutions.
IMA Life is looking for energetic people with good work ethic to fill the following position:

Customer Service Technical Coordinator

• Coordinate & support key CS suppliers for outsourced repairs / services of capital equipment.
• Provide technical knowledge of equipment & maintain vendor relationships on a technical level.
• Supports SAMs in Tonawanda for materials, knowledge of equipment and services offered to our clients.
• BSME, BSCE or equivalent with 3-5 years related work experience
• Experience and skill in technical liaison with vendors and customer in both written and verbal forms.
• Ability to create accurate detailed QAR’s for various Freeze Dryer upgrades and other capital equipment as required

Excellent Pay & Benefits; 401k Company Match and Profit Sharing

Interested applicants may apply to:

IMA Life is an equal opportunity employer

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