Customer Service Representative in Tonawanda, NY


Advanced Alarm, Inc. Posted: 2021-06-02

Tonawanda, NY 14150

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Advanced Alarm, Inc. was established in 1989 to provide Western New York residents and businesses with custom security solutions and home entertainment products. We were selected by Honeywell Security to be part of their First Alert Dealer Network of approximately 200 companies nationwide to install and service Honeywell Security systems. We are the only authorized security and home theater company selected by the Buffalo Bills. Advanced Alarm, Inc. is a family owned and operated business that promotes family values.

Responsibilities:
Handle client questions concerning wifi, security systems, and other products we sell
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update client records based on interactions
Scheduling technician service calls
Develop and maintain a knowledge base of the evolving products and services
Ordering and pulling products for technicians

​Qualifications:
Previous experience in customer service, sales, or other related fields
Must be technology savvy
Ability to prioritize and multitask
Positive and professional demeanor
Ability to handle difficult clients
Excellent written and verbal communication skills
Clean driving record
Required background check

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