Customer Service Representative in Lancaster, NY

Salary Range: $19-$20/hr.

Summary:
Seeking a Customer Service and Billing associate with strong phone/customer service skills to join our team. The ideal candidate must manage time wisely and efficiently as there is a high volume of work to be completed. Must be reliable with a solid work ethic, willing to learn and work with a team. Position is full time in season with the ability to participate in the NYS Shared Work program in the off season with reduced hours.

Responsibilities / Preferred Skills:
-Self motivated team player with the natural ability to communicate in person and over the phone with both customers and internal departments.
- General office duties include, but not limited to filing, mailings, phone support, making outbound calls and emailing customers.
- Ability to answer customer questions as efficiently as possible as there is a high volume of calls.
- Detail oriented with the ability to multi-task and prioritize.
- Organizational skills are key, as projects require close attention to detail.
- Knowledge of Epicor and Service Pro software (or similar systems) is preferred.
- Must be flexible to rotate working 1/2 days on Saturdays in season. Scheduling is provided in advance.

Experience:
- 1-2 years in a customer service role is preferred.

Please apply using our Quick Apply or Online using the link