Customer Account Coordinator in Depew, NY

Salary Range: $18.32 To $27.89 Hourly

At PCB Piezotronics, we are proud to be at the forefront of sensor technology. PCB offers a broad range of roles and career opportunities, empowering every individual to grow, innovate, and succeed.

We are currently hiring for:
• Customer Account Coordinator
You will provide customer service via telephone and written correspondence to ensure contract review and to enhance customer relations. Interfaces with all departments of the company. The Customer Account Coordinator will address inquiries and resolve complaints. This position will be onsite at our Depew, NY location.

Additional Duties:
-Acts as first point of customer contact (telephone, e-mail, online chats) to provide support and information on products and services.
-Performs contract review and purchase order entry per documented procedures.
-Processes other related documents to support the Contract Review procedures.
-Processes (Return Merchandise Authorization) RMA upon customer’s request per documented procedures.
-Provides quotes, literature, calibration certificates, product specs and drawings as requested by customers and sales representatives.
-Provides no-charge samples to expedite customer’s needs and promote PCB products.
-Contacts customers, sales representatives and distributors to follow up on orders and quotes to ensure that the customer’s needs are met.
-Coordinates customer contract needs with Logistics (i.e.; consolidations, blanket orders, special contract requirements).
-Documents appropriate “Voice of the Customer” feedback.
-Cooperates with all departments to best serve the customer.
-Works with the Finance Department to resolve invoicing and payment issues.
-Performs other related duties as assigned.

Minimum Qualifications:

Education:
-High school graduate or GED

Experience:
-One year of customer service experience.
-One year of demonstrated experience in areas of customer service and problem solving.
-Proficient in Microsoft Office products

Preferred Qualifications:
1 year of customer service experience within a manufacturing setting

Salary Range:
$18.32 To $27.89 Hourly

PCB Offers:
• 100% company paid healthcare premiums
• 401K retirement
• Employer-funded health reimbursement account
• 10 company holidays and more!

Come learn about PCB at our Open Interview Job Fair Events!

Open Interview Job Fairs
Monday, January 26th from 9:30am-11:30am
Thursday, February 5th from 4:00pm-6:00pm

PCB Machine Shop:
3395 Walden Ave., Depew, NY 14043
Please bring your resume to the event.

Can't Attend? Apply today at below link.