There's a reason we call it The Best 8 Hours...
When you work at Seneca Resorts & Casinos—your day is filled with helping people have FUN! We love to work and win together---it’s one of our core values! Not only do we make work feel like play, we offer so many great benefits and extras you’ll feel like you hit the career jackpot!

The Front Desk Agent oversees the front desk operations of the hotel, ensuring the highest level of customer service satisfaction to all patrons and guests of the Casino and Hotel while maximizing room revenue and occupancy. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
1. Provide the highest level of Customer Service to Guests at all times.
2. Greet, register, and assign rooms to guests of hotel.
3. Compute bills, collect payments, and make change for guests.
4. Issue room keys and escort instructions to bell person.
5. Verify customers' credit, and establish how the customer will pay for the accommodation.
6. Review accounts and charges with guests during the check-out process.
7. Keep records of room availability and guests' accounts, manually or using computers.
8. Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
9. Contact housekeeping or maintenance staff when guests report problems.
10. Perform simple bookkeeping activities, such as balancing cash accounts.
11. Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers.
12. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, etc.
13. Date-stamp, sort, and rack incoming mail and messages.
14. Deposit guests' valuables in hotel safes or safe-deposit boxes.
15. Record guest comments or complaints, referring customers to managers as necessary.
16. Transmit and receive messages, using telephones or telephone switchboards.
17. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
18. Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
19. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
20. Must complete all required SGC Training programs within nine (9) months from commencement of employment. Must complete all future training seminars which enhance Four Diamond guest service.
21. Attend all necessary meetings.
22. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

QUALIFICATIONS/REQUIREMENTS:

Education/Experience:
1. Must be 18 years of age or older upon employment.
2. High school diploma or equivalent required.
3. Must have excellent customer service skills.

Salary Starting Rate: $16/hour
Compensation is negotiable based on experience and education.

• Weekly paychecks
• PAID lunch hour
• FREE meals every workday
• Affordable medical insurance options
• Multiple shifts available
• Company-matched 401(k)
• FREE on-site gym (Seneca Niagara and Seneca Allegany locations)
• Access to FREE on-site healthcare—appointment or co-pay needed*
• Exclusive Team Member discounts throughout WNY
• Opportunities to support great causes and earn paid time off
• Education reimbursements
• Rewards and recognition programs
And so much MORE!

We’re Hiring! Join Us Our Upcoming Hiring Event:
Allegany (777 Seneca Allegany Blvd., Salamanca, NY 14779)
Tuesday, September 29 – Meeting Room
Time: 11:00am-6:00pm

To learn more and discover your next career, use the link below to apply online!