Salary Range: Base pay for this position is between $20 - $24/hr

Imagine making a real difference for customers by guiding them through Spectrum’s Community Solutions products and services.
If you thrive on solving problems and enjoy helping others, this customer service role offers an opportunity to build lasting relationships while expanding your knowledge of technology and account management.
Your expertise and positive approach will directly influence customer satisfaction and strengthen Spectrum’s reputation.


How You’ll Make an Impact   

Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum’s diagnostic tools
Manage account activation, maintenance and billing concerns through thoughtful phone support
Recommend upgrades and solutions based on customer needs to enhance product value
Process orders and navigate account management systems for new sales and account updates
Facilitate escalations and determine if field visits are needed for complex issues
Contribute ideas to improve the customer experience and build long-term relationships
Consistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings

Working Conditions   
Office environment with various schedules including holidays