Join us for our online information sessions by registering with one of links below:
Session 1 – Tuesday, June 9th, 10am Register Here
Session 2 – Tueesday, June 9th, 12pm Register Here
Session 3 – Wednesday, June 10th, 4pm Register Here
Each session will be approximately 60 minutes. The first 30 minutes will cover M&T Bank’s benefits and provide an overview of current job openings, followed by a 30-minute Q&A session.
Join Our Team!
Contact Center Service Representatives
Schedule:
Full-time | Monday–Friday, 12:30 PM–9:00 PM / Rotating weekend day (Saturday or Sunday) 9:00 AM–5:00 PM
Contact Center Hours: Monday–Friday: 6:00 AM–9:00 PM/ Saturday & Sunday: 9:00 AM–5:00 PM
Work Arrangement:
First 6 months: 100% on-site
After 6 months: If successfully performing, ability to work 1 day from home per week
Pay: $19–$23 per hour (based on experience) + 10% Shift Differential
About the Role:
As a Contact Center Service Representative, you’ll be the voice of M&T Bank—delivering exceptional service during inbound and outbound customer interactions. You’ll respond to inquiries about our products and services and provide solutions across various business lines.
What We Offer:
– Paid training Monday – Friday 12:30pm to 9:00pm for several weeks
– Overtime and Shift Differential
– Paid Time Off
– Health Care Benefits
– Retirement Savings Plan
– Tuition Reimbursement
– Professional Development
Minimum Qualifications:
– High school diploma or equivalent (GED)
– At least 6 months of proven experience in sales, service, or a related field
– Strong communication and telephone skills
– Good organizational and time management abilities
– Basic familiarity with personal computers
– Proven problem-solving skills
– Understanding of customer service principles and their role in relationship-building
Preferred Qualifications:
– Minimum of 1 year of customer service, sales or related experience
– Familiarity with Contact Center systems
– Experience functioning in a fast-paced environment
