Contact Center Customer Service Representatives in Williamsville, NY

Salary Range: $19–$23/ hour (based on exp) + 10% shift diff.

Join Our Team!
Contact Center Service Representatives

Schedule:
Full-time | Monday–Friday, 12:30 PM–9:00 PM / Rotating weekend day (Saturday or Sunday) 9:00 AM–5:00 PM
Contact Center Hours: Monday–Friday: 6:00 AM–9:00 PM/ Saturday & Sunday: 9:00 AM–5:00 PM

Work Arrangement:
First 6 months: 100% on-site
After 6 months: If successfully performing, ability to work 1 day from home per week

Pay: $19–$23 per hour (based on experience) + 10% Shift Differential

About the Role:
As a Contact Center Service Representative, you’ll be the voice of M&T Bank—delivering exceptional service during inbound and outbound customer interactions. You’ll respond to inquiries about our products and services and provide solutions across various business lines.

What We Offer:
- Paid training Monday - Friday 12:30pm to 9:00pm for several weeks
- Overtime and Shift Differential
- Paid Time Off
- Health Care Benefits
- Retirement Savings Plan
- Tuition Reimbursement
- Professional Development

Job Requirements:
High school diploma or GED and a minimum of 2 years of customer service experience

Join us for our online information sessions by registering with one of links below.

Online/Virtual Information Sessions:
Session 1 – Tuesday, June 9th, 10am Register Here
Session 2 – Tueesday, June 9th, 12pm Register Here
Session 3 – Wednesday, June 10th, 4pm Register Here

Each session will be approximately 60 minutes. The first 30 minutes will cover M&T Bank’s benefits and provide an overview of current job openings, followed by a 30-minute Q&A session.

We look forward to connecting with you!-

Or apply online using the direct link below: