Manager, Training and Application Support in West Seneca, NY

Salary Range: $85,257-$86,757 Plus Generous Benefits

Manager, Training and Application Support (NY HELPS) 0526-0021

We are seeking an experienced, service-driven leader to join our Technology Services team as Manager, Application Support and Training Services. This role provides strategic and operational leadership for application support and professional development services that support the administrative and financial system needs of regional K-12 school districts.

The successful candidate will lead application support and training teams, partner closely with school district leaders, and help shape the future of business office application services across the region.

Job Responsibilities:

The Manager, Application Support and Training Services provides leadership, consultation, and professional development services to meet the administrative application system needs of component school districts within the WNYRIC region. This position directs multiple service teams, including school business office finance systems, and other application training and support teams as assigned. The Manager assists the Senior Manager in the management and development of staff; guidance of systemic processes supporting school district operations; exploration and development of future services; promotion of effective internal and external communication; and development, monitoring, and management of budgets for assigned services.

Job Qualifications
Minimum Civil Service Qualifications:
There is no civil service examination required for this position for the duration of the NY HELPS Program. Candidates must meet the minimum civil service qualifications for a NY HELPS appointment as follows:

A) Master's degree plus 4 years teaching/training experience in an education setting, 2 years of which are in a supervisory capacity involving hiring and evaluation of staff; or;
B) Bachelor's degree plus 7 years of teaching/training experience in educational setting and 4 years experience in a supervisory capacity involving hiring and evaluation of staff; or;
C) An equivalent combination of training or experience as defined by the limits of (A), (B), and (C).

Additional Qualifications:
- Proven leadership experience in application support, training, or educational technology services.
- Strong understanding of public school business operations and/or enterprise administrative systems.
- Experience supervising staff, supporting professional growth, and managing performance through clear goals.
- Ability to communicate effectively with a wide range of stakeholders, including district leadership, business officials, vendors, and technical staff.
- Demonstrated strengths in service design, customer service, and process improvement.
- Experience with budgeting, service pricing, or cost accounting in a service-based organization is preferred.


APPLICATIONS WILL BE ACCEPTED THROUGH JUNE 2, 2026

Generous Benefits Package including but not limited to the following:
- 15 Paid annual Holidays
- Generous Paid Personal/Sick time
- Generous Paid vacation days
- Premium Health and Dental plans (E1B pays 85%)
- Life insurance at NO cost to you
- FSA plan
- Commitment to Diversity, Equity, and Inclusion
- NYS Retirement System
- 403b AND 457 retirement plans

Please apply online by completing the following steps:

Click Apply below and log in to your account in Recruitfront or create an account.
Complete and submit the correct application type, SCHOOL RELATED PERSONNEL, and THEN
Apply directly to the job posting.
You will receive an email from Recruitfront stating that you have applied.