Member/Provider Care Specialist in Buffalo, NY

Salary Range: $20 - $23 per hour (based on experience)

A career in healthcare needs to begin somewhere and we believe this is a great place to kick it off (and grow) with an hourly rate starting at $20 (up to $23 depending on prior experience).

If you think you’d like:
Supporting members and health care providers on inquiries
Researching and solving complex problems
Educating members and health care providers on benefits and navigation of our site
Disrupting the healthcare system

you might be our next Member Care Specialist!

Still reading? Here is more about the opportunity.

What you’ll do:
Accept inbound calls from members and providers on inquiries pertaining to benefits, eligibility, and claims
Research complex inquiries by use of tools, documentation, and outbound calls
Educate members and providers on the benefits and navigation of Centivo site, tools, and applications
Document all interactions and ensure proper processes/procedures are followed and follow-up action is taken
De-escalate calls when necessary
Address first-level complaints and provide assistance on appeals as needed;

You should have:
High school diploma or GED
Some computer skills
Familiarity with the Microsoft operating system and their suite of applications (Outlook, Word, Excel)
And can quickly learn other proprietary computer systems
Ability to communicate professionally, both written and verbal

Attention to detail
Problem-solving skills
These are not required, but would be nice to have: 
Fast-paced call center experience
Previous claims experience and/or medical billing experience
Bilingual (Spanish/English preferred)

Location:
This role is an in-person located in our downtown Buffalo, NY office

Centivo is having an on-site hiring event to fill multiple Member/Provider Care Specialist positions!

Date/Time: Tuesday April 28, 2026 at 4:00 pm-7:00 pm.

Location: Our Buffalo office at Fairmont Creamery 199 Scott Street Buffalo, NY 14204

We’ll be conducting our entire recruiting process on-site, including a brief assessment, so come prepared to interview and showcase your skills!

Apply early so our team can review your application and reach out before the event.

Please note: Candidates will be asked to complete a short assessment as part of the process.

No time to apply? No problem! Just bring your resume and stop by — walk-ins are welcome.

Prior customer service experience in health insurance is a plus, but not required as we provide a paid training program scheduled to start Monday, June 1, 2026, Monday to Friday in the Buffalo office.