Microcomputer Technical Support Specialist in Allegany, NY

Salary Range: $32.87/hr Plus Generous Benefits Package

Microcomputer Technical Support Specialist
WNYRIC CA Satellite Site
Allegany, NY 14706

Job Responsibilities:
The Microcomputer Technical Support Specialist assigned to the VoIP team of the Technology Services Division is an employee with a wide range of experience with the processes and technologies of the WNYRIC. Reporting to the VoIP Supervisor, the Technical Support Specialist exercises leadership and some independent decision making in regard to the assigned duties. The Microcomputer Technical Support Specialist will work on second level problem resolution for any of our 100 plus school districts, with a polite and courteous nature.

1. Coordinates/implement/maintain the ongoing operations of the Voice network. Must have knowledge or the ability to master analog punch down, analog toning and programing of various VoIP telephones.
2. Implements and assist in maintaining district level networking (including but not limited to routers, switches, wireless management, VoIP equip, filtering servers, VPN's, switches) and related operating systems.
3. Provides installation, customization and maintenance of approved vendor supplied software for Voice Networking. Assist supervisor with circuit turn ups and managing install vendors.
4. Prepares charts, tables, and diagrams to assist in analyzing local and VoIP Networking problems while collaborating with team members.
5. Prepare network packet captures and analyzes to determine communication errors.
6. Performs the monitoring and assists in adjustments of network systems for optimal performance.
7. Organizes and prepares Voice systems documentation.
8. Assist with the monitoring and adjustments of firewalls, filtering, VPN and other networking devices.
9. Communicates with district personal for efficient diagnostic and problem resolution of voice hardware, voice management tools, and voice technology.
10. Interacts with WNYRIC Sr. WAN and LAN Specialists, application coordinators, specialist and customers to maintain optimal network performance.

E1B offers exceptional benefits, a New York State and Local Retirement System pension and much more.

Minimum Civil Service Qualifications:
A) Graduation from a regionally accredited or New York State registered four (4) year college or university with a Bachelor’s degree and two (2) years of experience in computer programming which included, at least, one (1) year of experience in programming and/or maintenance of vendor supplied operating software; or;
B) Graduation from a regionally accredited or New York State registered two (2) or four (4) year college or university with an Associate’s degree in Data Processing, Computer Science, Business Administration or related field and four (4) years of data processing experience, two (2) years of which, included computer programming, and at least, one (1) year of experience in programming and/or maintenance of vendor supplied operating software; or;
C) Graduation from high school or possession of a high school equivalency diploma and six (6) years of data processing experience, two (2) years of which, included computer programming, and at least one (1) year of experience in programming and/or maintenance of vendor supplied operating software; or;
D) An equivalent combination of training and experience as defined by the limits of (A), (B), and (C).

APPLICATIONS WILL BE ACCEPTED THROUGH APRIL 20, 2026

For more information and to apply, please visit e1b.org/jobs, click on Job Postings at Erie 1 BOCES, search by job #0326-0010. E1B is an EOE.