Resident Care Supervisor in Cheektowaga, NY

Salary Range: $18.00 - $18.30 per hour

Glenwell, a DePaul Senior Living Community is hiring a Resident Care Supervisor

Resident Care Supervisor ensures high-quality care and support for residents by overseeing daily operations and staff performance. This role combines hands-on caregiving with supervisory responsibilities, including monitoring resident needs, coordinating with external service providers, and maintaining a warm, respectful environment. The supervisor communicates effectively with residents, families, and team members, ensures accurate documentation, and upholds company policies and confidentiality standards. Participation in ongoing training and timely issue reporting are essential to maintaining excellence in resident care.

Duties & Responsibilities:
• Respects and maintains resident rights and confidentiality.
• Listens and responds to residents’ requests promptly and cheerfully. Assists in providing for the social, emotional and cultural needs of residents.
• Leads each shift in a respectful manner and according to the company’s policies and procedures.
• Performs all duties and responsibilities of a Medication Technician and of a Resident Care Assistant (see appropriate job descriptions).
• Monitors residents’ needs and makes appropriate referrals to outside service providers utilizing DePaul’s Policies and Procedures for direction.
• Assists in providing a cheerful and homelike environment.
• Monitors the work performance of the RCAs, HHAs, and PCAs to assure that residents receive the assistance they require, and that this assistance is provided at a pace that does not cause the resident to feel rushed.
• Communicates clearly and thoroughly with staff members both on shift and the incoming shift regarding resident and community issues.
• Communicates with the resident’s family and responsible person timely and professionally.
• Demonstrates skills to build relationships with residents that are warm, positive, caring, and supportive.
• Relates professionally to staff from regulatory agencies.
• Completes and reviews all written documentation prior to leaving the shift.
• Participates in the required twelve (12) hours of in-services education per year and other meetings / in-service training deemed necessary.
• Responsible for promptly reporting any staff or resident issues, using the documentation systems as described in the DePaul staff handbook before leaving their shift.
• Maintains daily timecard recording as described in the handbook.
• Performs all other duties as directed by the Resident Care Director.

Education & Experience:
• Must be at least 18 years of age.
• High School Diploma or GED preferred. CNA, HHA, or PCA certification preferred.
• Must be dependable, hardworking, and willing to work as part of a team.
• Must demonstrate excellent customer service skills.
• Respects and maintains resident rights and confidentiality.
• Must be First Aid certified (DePaul will provide training).
• Must pass the Health Evaluation exam/tests performed at the time of hire and yearly thereafter.
• Must be approved by the NYS Criminal History Background Check (CHRC) unit and meet company employment criteria.

Special Demands:
• Warmth, understanding and responsiveness to residents and their demands and reactions.
• Positive feeling for families and visitors, exercising patience and tact.
• Ability to use initiative, judgement and resourcefulness and ability to make decisions and to lead the shift successfully.
• Ability to treat supervisees, other staff, residents and families with respect at all times.

Working Environment:
Well lighted, air-conditioned/heated environment. May be exposed to residents with communicable diseases or confused residents who may become combative. May be required to work outside on occasion when required by resident care needs (i.e., resident walks or other outdoor activities).


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