Assistant Front Office Manager in Buffalo, NY

Salary Range: $21.00 - $24.00 / hour

Assistant Front Office Manager: This role requires flexible availability including weekends and holidays. Flexibility with scheduling is essential to meet the needs of our hotel operations. Candidates must have a driver's license to meet the essential functions of the job.

JOB SUMMARY:
The Assistant Front Office Manager supports daily front office operations, helping ensure an efficient, accurate, and guest-focused arrival and departure experience. This position serves as a working leader at the Front Desk and related guest service areas, assisting the Front Office Manager with operational oversight, service recovery, training support, and administrative follow-up. This role also supports valet operations as needed and serves as the backup leader for any Front Office shift, providing coverage and continuity across mornings, evenings, weekends, and holidays. The Assistant Front Office Manager works cross-functionally with Housekeeping, Maintenance, F&B, Sales, Valet, and other departments to resolve guest needs, protect revenue, and uphold brand and hotel standards.

EDUCATION & EXPERIENCE:
-High school diploma or equivalent required; college coursework in hospitality, business, or a related field preferred.
-Minimum of 2 years of hotel front office/guest services experience required (full-service hotel experience preferred).
-Prior experience as a front desk lead, shift leader, or acting supervisor preferred.
-Experience working with or alongside valet/parking operations in a hotel environment preferred.
-Valid driver’s license with a clean driving record required.
-Experience using a hotel property management system (PMS) required; experience with Hilton’s Property Engagement Platform (PEP) and Microsoft Office preferred.
-Experience with cash handling, billing/folio review, and service recovery documentation preferred.

No immigration or work visa sponsorship will be provided for this position.

Uniland Hospitality is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.

We are currently looking for individuals who embrace the hospitality culture and are looking for a professional career and growth in the industry. If you are interested in joining our team, expedite your application process and apply directly on our career center at below link.