Front Desk Receptionist in Tonawanda, NY

Salary Range: $17.00 - $18.50

Job Title: Front Desk Receptionist

Hourly Range: $17.00 - $18.50

Schedule: M-F 8:00 AM - 4:30 PM, on-site

About Great Lakes Dental Technologies: 

At Great Lakes Dental Technologies, we care about our employees, the people we do business with, and our community. We’ve been named one of Western New York’s Top Places to Work in 2023 and 2024 by the Buffalo News, Best Place to Work 2024 and 2025 by Buffalo Business First, and were awarded the Healthiest Workplace for 2024. We’re a team that works hard but understands the importance of work-life balance, teamwork, and on-site fun. As an employee-owned company, we strive to do the right thing for our employees, for our customers, and for our community. Great Lakes Dental Tech is an employee-owned dental manufacturer that offers over 4,000 products and operates one of the largest orthodontic laboratories in the United States. Located in Tonawanda, NY.

About the Job: Answer and route incoming customer calls, greet and assist visitors, and provide administrative support to management and internal departments. Perform clearly defined, routine tasks that are quickly learned, working under direct supervision of the BSS manager.

Essential Duties and Responsibilities:

Direct calls to appropriate department by cross-referencing call coverage sheet.
Use paging system to alert technicians and other employees of phone calls/deliveries.
Greet all guests to the building and create badges.
Prepare documents for mailing.
Index/Scan documents such as sales and lab orders, and Doctor’s Rx forms.
Data entry.
Sort Company emails.

Education and/or Experience:

High school diploma or equivalent (GED) skills plus one year specialty training or one year college or equivalent experience.
Ability to work independently.
Experience with computerized telephone systems is preferred.

Other skills and Abilities:

Good verbal communication skills and telephone manner.
Good computer skills including typing.
Good problem-solving ability.
Basic knowledge of Word, Excel, and Outlook.
Friendly and approachable manner.
Can collaborate effectively with team members, while also demonstrating the ability to work independently.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed written and oral instructions.
Ability to deal with problems involving several variables in standardized situations.
Ability to review data, draw conclusions and make suggestions based on data.

EEO/Disabilities/Veterans. Individuals with disabilities and protected veterans are encouraged to apply.