Consumer Care Representatives (Collections) in East Aurora, NY

Salary Range: Starting at $17.20-$17.75 + monthly bonuses

We have an immediate need to hire multiple full-time employees for one of our largest federal contracts onsite in our East Aurora, NY location.

Consumer Care Representatives (Collections Specialist/Customer Service)
• Starting at $17.20 - $17.75 per hour plus $4.23 - $4.93 health and welfare.
• Flexible scheduling
• Significant Bonus Potential.
• Possible higher pay rate for experience.

Schedule:
• Monday to Friday.

Job Summary
The Consumer Care Representative (Customer Service) works under close supervision and follows specific procedures and detailed instructions to make initial contact with debtors, to inform them of delinquencies in their accounts and to advise them of the existence of several specific repayment and resolution options. The Consumer Care Representative (Customer Service) makes routine collections and forwards more complicated accounts to the Manager or other staff for resolution. The Consumer Care Representative (Customer Service) may perform entry-level information gathering and verification for certain accounts when more senior employees, managers or the client have either recommended an account for Administrative Wage Garnishment/Litigation or have determined that the full balance cannot be collected due to bankruptcy, incarceration, medical disability, or death on the part of the debtor. In this role the position follows detailed instructions and procedures to contact employers, health care professionals, corrections/prisons officials, state and county records departments, debtors, and/or other third parties by telephone and/or in writing to request, gather, and file necessary account information. Under close supervision and using the specific scripts and procedures, the position may conduct follow-up communications with the debtors and employers regarding wage garnishment or rehabilitation programs. The Consumer Care Representative (Customer Service) may receive and submit to the client hearing requests from debtors.

Job Duties and Responsibilities:
• Skip-tracing debtors to locate current residence and employment information.
• Handling incoming and outgoing collection calls.
• Negotiating balance in full payments, payment arrangements or legal referrals.
• Reviewing accounts and schedule contact dates for follow-up calls.
• Reading and following scripts verbatim.
• Follow Federal/State laws and company policies.
• Documenting interactions with Debtors.
• Additional duties as assigned based on the line of business.

Qualifications
Education:
• High school diploma or GED required.

Experience
• 1 year of collection experience required.

Knowledge, Skills, and Abilities
• Reading and Typing.
• Working knowledge of modern office procedures, methods, and computer equipment.
• Excellent communication skills.
• Principles and practices of customer service.
• Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided.
• Good organizational skills and attention to detail.
• Ability to comply with rules, regulations, laws and methods as related to debt collection.
• Work independently in the absence of immediate supervision.

Benefits:
* 11 Paid Holidays
* 401(k)
* 401(k) matching
* AD&D insurance
* Dental insurance
* Disability insurance
* Employee assistance program
* Flexible schedule
* Health insurance
* Life insurance
* Paid sick time
* Paid time off
* Paid training
* Referral program
* Vision insurance

Requisition Number: CONSU002739
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Coast Professional, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, genetic information or any other categories protected by applicable law.