Inside Sales / Customer Service in West Falls, NY

Salary Range: $23–$27 per hour (based on experience)

Wizard Cooling Inc. — a family-run, Made-in-USA performance automotive cooling manufacturer — is looking for a motivated Inside Sales / Customer Service professional to join our growing team.
This position plays a key role in supporting both our retail customers and national distributors such as JEGS and Summit Racing, ensuring they receive expert guidance, accurate quotes, and outstanding service.

Key Responsibilities
• Answer phone calls and emails with professionalism and enthusiasm
• Provide technical support and guide customers to the correct radiator or cooling components
• Handle returns, exchanges, and warranty inquiries
• Generate and manage quotes, invoices, and sales orders
• Support distributor accounts and maintain strong business relationships
• Manage customer and order data within internal systems (CRM/ERP)
• Reference automotive catalogs using Year / Make / Model lookups and part numbers
• Read and interpret blueprints and technical drawings when needed

Qualifications
• 2+ years of experience in the automotive industry (inside sales, customer service, or technical support)
• Professional phone etiquette and strong communication skills
• Comfortable using computers, email systems, and modern office software
• Basic automotive knowledge and familiarity with vehicle cooling systems
• Ability to read part numbers and understand catalog data
Nice to Have:
• Experience with QuickBooks, CRM software, Excel, or ERP systems

Compensation & Benefits
• Pay: $23–$27 per hour (based on experience)
• Benefits: Paid Time Off (PTO), Health Insurance
• Full training provided
• Reports directly to the Owner

About Wizard Cooling
Wizard Cooling is a small, family-run company known for high-performance radiators and cooling solutions built right here in the USA. We operate in a fast-paced but relaxed environment where quality and customer satisfaction come first.
As we continue to grow and expand, we’re looking for people who share our passion for performance, precision, and innovation.

Please email your resume and cover letter via Quick Apply Subject line: Inside Sales / Customer Service –

Or for more information about our company, visit the company link