Contact Center Customer Service Representatives in Williamsville, NY

Salary Range: $18.00 - $25.76

Contact Center Service Representative- Retail
Candidate must be able to report into our office located in Buffalo, NY. Hybrid eligibility determined based on consistent successful performance.

​Hours: Must have open availability to work 8 hour shifts 5 days per week between the hours of 6:00am - 9:00pm Monday through Friday and Saturday & Sunday 9:00am - 5:00pm.

Training: Full-time paid training is for several weeks. Monday - Friday 8:00am - 4:30pm.

Overview:
Serves as voice of the Bank by providing an outstanding service experience for inbound and outbound customer servicing events. Responds to incoming requests for information on Bank products and/or services and provides solutions for common customer requests across business lines.

Education and Experience Required:
High school diploma or equivalent (GED) and a minimum of 6 months’ proven sales, service, or other related work experience
Good communication skills
Strong telephone skills

Join us for our online information sessions by registering with one of links below.

Online information sessions will be held on:

Wednesday, May 8 at 2pm – RSVP by May 7 at 5pm
https://mtb.avature.net/InfoSession2

Sessions will be approximately 30 minutes.
We will discuss M&T’s benefits and an overview of the job.

Or apply online using the direct link below: