Warehouse General Manager in Buffalo, NY


Sonwil Distribution Center Posted: 2021-07-07

Buffalo, NY 14225

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Sonwil is avidly seeking a Entry Level Warehouse General Manager to join our growing team!! One will have an in depth knowledge of Sonwil procedures & policies, capabilities, and customer’s requirements.
One must continually monitor operations and will be required to deliver performance to objective levels set by senior operations management on a daily, weekly, monthly, and yearly basis.
One will continually improve Sonwil’s ability to achieve a high level of customer satisfaction while at the same time reducing operating costs within their facility.

Duties and responsibilities:

Customer Relations

Develop and maintain understanding of quality and service level requirements for all customers in the facility directly or indirectly.
Effective communication of all customer generated non-conformance to the quality manager as well as in depth investigating and resolution for all corrective action requests provided to them.
Evaluate changing customer requirements and effectively communicate changes in scope to sales and rate development for rate evaluations.
Foster effective relationships with customers and continually looking for new avenues of opportunity for Sonwil to provide additional services.
Productivity and Metric Completion

Attend all management meetings related to metric review.
Must meet or exceed metric goals set forth by senior management.
Updating performance boards.
Communicate performance to all levels of the facility.
Asset and Supply Management

Effectively manage equipment to ensure that all equipment is being utilized to an acceptable capacity and ensure that we have the correct equipment to maximize productivity.
Ensure all incidents related to facilities and equipment are investigated, documented, and brought to resolution.
Ensure all facility systems are being inspected as required by state, federal, insurance, and Sonwil policies.
Ensure that required levels of supply inventory are maintained as to not incur any elevated expenses or experience service failures.
Ensure supply expenses are captured in customer rates or are being rebilled as appropriate.
Evaluate storage equipment weekly to ensure that there is no damage to mitigate risk to employee safety or customer product.
Validate that preventative maintenance on all Sonwil owned assets is being completed.
Workforce Management

Workload Evaluation
Develop and utilize a method to evaluate the current and next day’s work load requirements on a daily basis and evaluate all future peaks in work load requirements.
Resource Scheduling
Forward Thinking, Drive Improvements, Lean Initiatives, and Create Cost Savings

Identify lean initiatives on a monthly and yearly cycle and present them to senior management and other building managers. Goals for cost reduction will be established and will be required to be achieved.
Identified and accepted initiatives will be required to be managed through implementation, documenting justification and results.
Develop and maintain programs that drive employee performance in a positive direction.
Compliance/Regulations

Work with Compliance departments to ensure that the facility is actively meeting all requirements needed for certifications (BRC, AIB, FDA, etc.)
Assist with preparation for and completion of all audits being conducted within the facility.
Collaborate with safety officers to ensure that risk to employee safety is assessed and mitigated.
Operations

Validate that warehousing standard operating procedures are being adhered to.
Inventory Control

Initiate and maintain a standardized cycle counting program.
Facility

Validating that all security policies and protocols are being adhered to.
Ensure the supervisors are performing their daily required inspections.
Work with sanitation to maintain cleanliness objectives for the facility
Ensure that building and grounds maintenance meets Sonwil’s standard.

Salary: $75,000-$90,000 based on experience

Experience and Skills
Bachelor’s Degree or equivalent experience required.
Five (5) years of Operations Management Experience.
Seven (7) years of warehouse experience.
Strong interpersonal and communication skills.
Background with warehouse management systems (WMS).
Proficient in Microsoft Applications - Word, Excel, Outlook.
Forklift Certified.

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