Teller in Williamsville, NY

Salary Range: $18.00 - $25.76 Hourly

Overview:
Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.

Primary Responsibilities:
- Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
- Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
- Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
- Accurately balance and process customer transactions efficiently following Bank Policy.
- Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
- Transition identified sales opportunity and provide introduction to appropriate banking partner.

cope of Responsibilities:

The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.

Education and Experience Required:
- High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience
- Proven verbal communication skillsd
- Proven interpersonal skills
- Proven ability to demonstrated exceptional customer service
- Well-organized

MEET OUR TEAM OPEN HOUSE
Tuesday, February 11 • 4pm-6:30pm
at our Amherst Center, 1100 Wehrle Drive, Williamsville, NY

We are hiring for:
• PT and FT Tellers
• Universal Bankers
• Relationship Bankers
• Assistant Branch Managers
• Contact Center Digital Service Reps
• Contact Center Retail Service Reps

Branch positions are available in Amherst, Niagara Falls, Williamsville, Depew and Cheektowaga area.

Link to the event:
https://app.eightfold.ai/events/candidate?plannedEventId=oebVQkp4R

Or apply online using the direct link below: