Technology Support Technician I in Buffalo, NY


Kaleida Health Posted: 2021-10-13

Buffalo, NY 14210

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Technology Support Technician I
Larkin Bldg @ Exchange Street

Day & Night Schedules available

Job Description

Technology Support Technician I to provide enterprise-level customer service. You will diagnose and troubleshoot software and hardware problems. Responsibilities include monitoring and resolving network issues, configuring operating systems, using remote desktop connections to provide immediate support for Health Care IT systems, achieving 80% or higher first contact resolution, and quality assurance scores of 90% or higher.
To be qualified for this role, you should hold an associates degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Citrix or similar certification is a plus. A+ certification required or within 6 months of hire. If you're naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we'd like to meet you.

Minimum or Preferred Qualifications
AA - Associate of Arts Information Technology or relevant field required. BA - Bachelor of Arts Information Technology or relevant field preferred. 1 year of experience in IT Support preferred. IT skills assessment based on CompTIA A+ required. COMP TIA A+ within 6 months of hire required. Prior experience supporting a hospital, health system or care network a plus. Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.

We offer:
• Potential for sign-on bonus
• Competitive wages
• Job stability
• Career development
• Excellent health benefits
• Tuition reimbursement

Join our team! Apply online today! www.kaleidahealth.org/careers

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