Service Advisor in West Seneca, NY


Conway Beam Truck Group Posted: 2022-05-04

West Seneca, NY 14224

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Will assist customers with questions; provide recommendations for proper maintenance and repairs of vehicles for work to be done at dealership. Schedule appointments for customers, open repair orders, create estimates of the repairs needed, sell work to customers and advise when vehicles are completed.

Responsibilities:
• Treat customers with courtesy, respect and in accordance with dealership policies; greet all customers that enter the service area; discuss with customers estimated cost of repairs/maintenance work that is to be provided and estimated time when truck will be completed; advise customers of any outstanding recalls or service programs that need to be completed and of any preventative maintenance or additional repairs that are needed; secure agreement from customer on the repairs to be performed before any work is started
• Write legible and complete repair orders by asking good diagnostic questions to identify customer needs/concerns and record the information accurately; enter all incoming repair orders into scheduling system in the order in which they are received; identify repair orders that require special handling, such as rush, customer waiting, special problem, comeback, etc.
• Continual follow up on status of repairs to assure that truck will be ready when promised; get authorization from customer when estimate of costs needs to be changed; contact customer for approval if additional repairs or maintenance is needed
• Check and/or road test all completed repairs; contact customer within three days after truck is repaired to assure satisfaction with repairs; interpret warranty information and policies to customers
• Provide all documents for warranty claims to the warranty department in a timely manner; be up-todate on technical and performance information on all vehicles serviced by the dealership
• Answer telephone service inquiries; maintain close working relationships with dispatcher/shop foremen on scheduling of repairs, and technicians on status of repairs and quality control
• Sell service and maintenance to customers in person, by telephone, and other methods
• Refer leads and prospects for vehicle sales to new or used trucks sales; obtain new customer information from new and used truck sales
• Keep service manager informed of all problems and potential problems involving repairs, customers and equipment; coordinate service specials with parts department on a consistent basis; keep writeup area clean, neat and orderly; purge and update computer files as required

Qualifications:
• High School Diploma or GED • Experience in truck or related industry
• Computer literate • Familiarity with terminology and service of heavy vehicles

Forward resumes to direct apply or mail to:
Conway Beam Truck Group
1500 N. America Drive
West Seneca, NY 14224

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