Participant Support Specialist in Buffalo, NY

P&A Group Posted: 2021-07-14

Buffalo, NY 14202

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Our Participant Support Specialists are often the primary contact many of our customers and participants have with P&A. This means the Participant Support Specialist role is key to our success as an organization. The successful incumbent will actively demonstrate empathy, positive can-do behaviors with a keen desire to learn. Under direct supervision, and utilizing the training received, the Participant Support Specialist’s function is to provide effective and accurate responses to our callers, using in-depth knowledge of the customer’s plan(s) and program(s) as well as communicating effectively with internal team members throughout the department and organization. Strong proactive problem-solving and troubleshooting skills are key components of this role. Effective performance of all duties and responsibilities of the position will assure accurate and timely completion of required tasks and compliance with required timelines.

Apply today for our next class starting on August 2nd!

High School Diploma or equivalent
Experience in a customer service/Call Center setting is a plus

Excellent benefits & career opportunities!

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