IT Field Technician in West Seneca, NY


Sonwil Distribution Center Posted: 2021-09-01

West Seneca, NY 14224

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Sonwil Distribution is avidly seeking a skilled IT Field Technician to join our growing IT department! As an IT Field Technician, one will provide field support to end-users on several hardware and software issues.

Duties and responsibilities

Drive to different sites to perform scheduled maintenance or troubleshoot and resolve new issues.
Perform routine equipment installs and move requests.
Assist staff with desktops, laptops, and thin clients, including installation, configuration and ongoing support.
Support company smartphones and tablets (iPhone/iPad).
Provide assistance with installation, configuration, and ongoing support with warehouse’s RF devices.
Support the company’s hosted VoIP solution.
Troubleshoot and repair printers, scanners, and other peripherals.
Interact with third-party support and vendors when required to arrange repairs or replacement of defective or damaged parts and machines.
Provide application support around one of Sonwil’s commercial or in-house written applications.
Provide support to customers on a consulting basis.
Assist with the overall operation of the Technology Services Group.

Experience and Skills
Bachelor’s Degree in Computer Science, Computer Engineering or relevant field with experience preferred.
Must possess strong analytical skills and effective interpersonal and communication skills to interact with a wide range of users having different levels of computer expertise.
Ability to troubleshoot and resolve problems, or escalate to appropriate resources if unable to resolve.
Ability to work independently with limited supervision, while being an active member of a larger team.
Ability to work on issues and projects with outside vendors.
Ability to plan daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output.
Ability to effectively and efficiently meet necessary project deadlines.
Willing to learn new concepts and skills and be able to utilize these new skills to provide support to staff.
Basic SQL experience is desired but not required.
Knowledge of desktop, server, laptop, and thin client hardware and software including Microsoft operating systems Windows 7, 10 and Server 2008 R2, 2012, 2016, and 2019.
Knowledge of Microsoft Office, Microsoft Exchange and Outlook.
Knowledge of Citrix XenApp and XenDesktop.
Knowledge of Apple products, including Mac OS, iPhone, and iPad.
Knowledge of Nextiva phone system.
Knowledge of Microsoft Active Directory including DNS and DHCP is desired.
Knowledge of basic IP and networking concepts is desired.
Knowledge of CAT6 cabling, terminating, tracing, and testing is desired but not required.
Ability to move/lift equipment (30-50lbs max).
IT Technical training and industry certifications are desired but not required.

Salary Range
$18.00 to $20.00/hr.

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