Information Technology Technician in Rochester, NY

Salary Range: $48,184 - $86,233

The U.S. District Court and Probation Office for the Western District of New York are seeking qualified applicants for a full-time Information Technology (IT) Technician. Our IT professionals support extensive technology programs and help make it possible to deliver justice in a technology-driven environment.

Duty Station: Rochester, New York
Salary: CL 25 ($48,184-$78,319)
CL 26 ($53,070-$86,233)
Commensurate with experience and qualifications.
Promotion potential to CL 27, without further competition, based on eligibility and needs of the office.

Our Information Technology (IT) professionals support extensive technology programs and help make it possible to deliver justice in a technology-driven environment. These professionals are in touch with the latest technology and software programs.

Representative Duties
• Provide day-to-day technical support, assistance, and training to include physical hardware/software setup, configuration, and troubleshooting in a virtual Microsoft Windows environment.
• Respond to help desk calls, emails, and web request, and resolve in a timely manner or escalate to the next level of support.
• Identify support trend requests and respond to trends or unusual
• Provide information and assistance on word processing and internet applications.
• Install, configure, update, and repair computer hardware and peripherals.
• Install new or updated releases of software applications.
• Prepare and maintain documentation for local software applications, procedures, and systems.
• Provide support for mobile computing devices and remote access.
• Provide basic support for the VoIP telephone system.
• Assist with testing, establishing, and monitoring video and telephone conferences.
• Assist with network maintenance and backups.
• Perform basic courtroom A/V support and troubleshooting.

Please submit a cover letter, resume,
and AO78 Application for Judicial
Branch Federal Employment (available
at www.uscourts.gov) as a single PDF attachment by email to: applications@nywd.uscourts.gov
subject line “Information Technology Technician, Reference No. 24-11.”
Save the documents as one PDF, using your firstname_lastname.