Housing Intake Specialist - PT in Buffalo, NY


Community Action Organization of WNY (CAO) Posted: 2021-10-08

Buffalo, NY 14214

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Part Time - St Martin Village Housing, Buffalo, NY
Make a Change, Make a Difference

Community Action Organization of Western New York has been serving over 56,000 individuals and families since 1965. With a commitment to educational advancement, workforce development, neighborhood revitalization, community health and economic advancement, we need talented people who want to make a difference in their community to join our team of professionals. Sound like you? Make the difference in the lives of others. Enrich your own life in the process.

SUMMARY
Provides assistance and support to individuals and families requiring housing-related assistance from the Housing Development Office. Supports clients through the intake process for services and programs administered by the CAO of WNY Housing Development Office.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Manages incoming phone calls and voicemails
Performs department in-take process
Interviews clients to determine level and breadth of assistance required
Conducts intake and formal assessment to determine client’s eligibility for programs and services
Makes referrals to other CAO services where appropriate
Serves as primary contact for clients, partnering agencies, and contractors
Coordinates linkages to community partners for services where warranted
Keeps extensive and accurate paper and electronic records to assure grant compliance
Demonstrates on-going effort to work cooperatively to provide seamless service to clients and collaborators
Practices confidently in accordance with Federal confidentiality rules and regulations
Assists with data entry for accurate program reporting (monthly, quarterly, annually)
Coordinates contractor communications for home repair programs
Makes deliveries or drop off paperwork to agency headquarters and other offices as needed
Must have driver’s license and transportation

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