Hotel Guest Services Team in Buffalo, NY

The Mansion on Delaware Avenue Posted: 2021-04-12

Buffalo, NY 14202

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Are you interested in learning more about our city of Buffalo and sharing your knowledge with tourists and guests? Do you love meeting new people from around the globe? Does the idea of helping guests to have their ‘Best Buffalo Experience’ intrigue you? Then we have a unique customer service position in Buffalo’s premier luxury hotel. From the moment guests arrive as you greet and assist them, to the moment you pour them the perfect glass of wine or make reservations at the Buffalo restaurant just right for them, and then drive them in the hotel’s Land Rover to dinner; you and your service team will assist each guest on every stage of their stay.

Must have strong customer service skills and the ability to multi-task in a fast-paced environment – you must be a team player. Must have exceptional communications and interpersonal skills; responsibilities include execution of service modalities, operation of reservation systems, online correspondence, and interoffice communication. Knowledge of MS Word, Excel and the internet as well as familiarity with the Buffalo / Niagara region.

Compensation: Above average compensation in the downtown market. Plus gratuities.
Job Types: Full-time, Part-time.
Pay: $13.00 - $15.00 per hour.

Please reply with cover letter and resume to quick apply.

The Mansion on Delaware Avenue is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Mansion on Delaware Avenue will not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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