Emergency Services Representatives in West Seneca, NY


National Fuel Posted: 2022-01-14

West Seneca, NY 14210

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National Fuel is currently seeking Emergency Services Representatives for an outstanding career opportunity in our Operations Clerical department at our Mineral Springs Servicenter located in West Seneca, NY. As a member of the National Fuel team, you will enjoy an exciting and challenging work environment where top performance is recognized and rewarded.

Candidates must be available to work a flexible schedule that includes evenings, nights, weekends and holidays. Must be available to work all of the following schedules: 7:30 a.m-4 p.m., 1:30 p.m.-9:30 p.m., 11 a.m.-7:30 p.m., 4 p.m.-12 a.m., 12p.m.-8p.m., and midnight – 8:00 a.m. shifts. This position is an integral part of a 24-hour, 7-day per week operation and schedule changes may occur with short notice.

Primary Responsibilities:
• Accurately relaying information regarding customer service and emergency situations to employees working in the field using radios or telephones, in a dispatch role
• Responding to customer calls regarding gas emergencies
• General clerical work including data entry, gathering data and creating reports, maintaining various maps and service line records and operation of office equipment

Preferred Qualifications:
• Emergency services background
• Experience in a phone center or customer service environment

Minimum Qualifications:
• High school diploma or equivalent
• Excellent communication and customer service skills. Demonstrate attention to detail, organizational skills, and multitasking are required
• Strong Microsoft Office (Word and Excel) skills

This is a position within the Company’s collective bargaining unit with a starting rate of pay of $22.12/hour; after 1 year $25.27/hour and a 5% increase after 4 years of service in the position. Also includes a comprehensive benefits package.

The successful candidate will be required to pass a DOT mandated drug test, as well as participate in random drug testing. The DOT maintains a list of banned substances which includes marijuana, even if prescribed for medicinal purposes.

National Fuel is an equal opportunity employer. We are committed to providing equal employment opportunities regardless of race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected basis.




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