Customer Service Shipping Coordinator in Tonawanda, NY


IMA Life North America Posted: 2021-10-11

Tonawanda, NY 14150

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IMA Life is a global leader in the field of aseptic, pharmaceutical equipment and services. Our mission at IMA Life is to provide our customers with the best up time in the industry while providing innovative service solutions. The relationship with customers is what guides the way we design and develop lifesaving machinery and services. IMA Life offers a wide range of machines for liquid and powder aseptic and non-aseptic processing and freeze-drying solutions.

IMA Life is looking for energetic people with good work ethic to fill the following position:
Customer Service Spare Parts and Shipping Coordinator

• Preparation of spare parts quotations for customer, which includes consulting with other IMA factories and Tonawanda purchasing for current pricing and delivery of spare parts
• Assist with incoming customer calls, log/responses, and follow-up actions to ensure customer satisfaction
• Create Sales Order and Project within SAP system
• Provide order confirmations and updates to the customer based on project schedule
• Liaise with the Service Account Manager, Purchasing, and any other IMA personnel
• Associates degree or 3 years’ experience in fast paced office
• Understanding of SAP and CRM System knowledge/experience a plus

Excellent Pay & Benefits; 401k Company Match and Profit Sharing

Interested applicants may apply to: hr.us@imalife.com

IMA Life is an equal opportunity employer

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