Customer Service Representatives in Williamsville, NY


Mercantile Adjustment Bureau, LLC Posted: 2022-10-04

Williamsville, NY 14221

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We are looking for experienced Skilled Customer Service Representatives to join our growing company.
Are you a motivated, goal-orientated individual who wants to put your collection/customer service experience to use?
Do you have strong communication skills? We are looking for individuals who are reliable, motivated, love working with people and possess the willingness to learn.

Mercantile offers:
• Paid training and initially work from office – work from home/office a possible future option
• Hourly rate of $16/negotiable
• Monthly Bonus Incentive Plan
• A company you can grow with
• Paid Time Off / Paid Holidays
• Referral Program
• Dental and Vision
• Medical and Life insurance
• 401k
• Free on-site parking

Essential Functions include:
• Daily collection calls, updating collections systems and account entries
• Collect delinquent installment and revolving loans by contacting borrowers
• Educate the customer about the terms of the agreement
• Assist customer in resolving delinquencies
• Collect in accordance with all state and federal laws inclusive of Fair Debt Collection Practices

Requirements:
• 1-year of Collections experience is a plus, but not required
• Ability to maintain confidentiality at all times
• Ability to initiate collections process and communicate in an assertive, compassionate, respectful and successful manner
• Ability to maintain poise under pressure
• Ability to understand and follow collections laws
• Ability to work in a team call center environment
• Bilingual a plus
• Computer proficiency, familiarity with collections software and programs a plus
• High School Diploma or equivalent
• Proficient in organizational and time management skills
• Strong verbal and written communication skills
• Strong customer service skills

This is not a full description of the job activities and functions of this position.
This is a full-time position.
Salary is an hourly rate with the potential for monthly bonus.

Call Recruiting Line 716-529-1426
Or
Please apply with resume via Quick Apply

Mercantile Adjustment Bureau is an Equal Opportunity Employer.

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