Customer Service Representative in Buffalo, NY


Austin Air Systems Posted: 2021-09-15

Buffalo, NY 14210

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Austin Air Systems, Limited is seeking a Customer Service Representative to join our rapidly growing team!

Responsibilities:
• Answer inbound customer service phone calls, assist with inquires, providing order information, and product troubleshooting
• Provide sales support, generate and follow up on leads
• Resolving customer complaints, and researching order/shipping information
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Requirements:
• Previous experience in customer service, sales, or other related fields required
• Ability to develop and maintain client relationships
• Must be able to prioritize and multi-task
• Seeking candidates with a positive and professional demeanor
• Must have excellent written and verbal communication skills
• Position is largely customer service, however this candidate must be comfortable performing sales related duties

Compensation and Benefits:
• $40k - $45k Annually, Dependent on experience
• *Health, Dental, Vision and Life Insurance
• *401K with Employer Contribution
• *PTO, Paid Holidays, and Vacation
• Monday - Friday; 1st Shift Schedule
• Convenient City of Buffalo location, close to Downtown, with ample free parking


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