Customer Service Associate in Amherst, NY

Ivoclar Vivadent, Inc. Posted: 2022-11-18

Amherst, NY 14228

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The Customer Service Associate will pleasantly assist all customer calls by providing technical knowledge, determining product needs, entering orders correctly, handling complaints, and successfully connecting the caller to the correct department or person on a part-time basis

Essential Functions
• Answer incoming calls & transfer them when necessary
• Provide friendly assistance to customers with their orders
• Provide on the phone education to Clinicians, office personnel in the use of product related systems
• Assist lab customers with product usage and offer technical resolution via E-mail and phone
• Prepare and enter customer orders
• Provide friendly support to Clinical and Technical sales team, including Inside Sales
• Issue RMAs for dealer return, and credit and rebills for the laboratory customers when needed
• Execute and maintain daily interactions
• Provide customer assistance in tracking packages, locating or replacing orders
• Maintain working knowledge of all relevant procedures

Your Qualifications
• Previous customer service experience required.
• Experience in a product-related environment preferred.
• Experience in a product-related environment preferred.
• ERP/CRM experience a plus

Our Employee Benefits
• Health, Dental, & Vision Insurance
• 401(k) Matching
• Paid Time Off
• Employee Assistance Program
• Life Insurance
• Disability Benefits
• Tuition Reimbursent Programs & More!
Please apply with resume via Quick Apply to Kyla Olsen, Sr. Recruiter
Visit the company site

Equal Employment Opportunity Statement: Ivoclar Vivadent, Inc. is committed to Equal Employment Opportunity and Affirmative Action and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, sexual orientation, gender identity or any other protected characteristic. Ivoclar Vivadent, Inc. will not discriminate against persons because of their disability and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. We will also make reasonable accommodations during the interview and selection process. Please contact our Human Resources Department in Amherst, NY for information.

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