Customer Care Advocates in Amherst, NY


Univera Healthcare Posted: 2022-07-20

Amherst, NY 14221

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Customer Care Advocates
Do you enjoy making connections with individuals in our community? How about putting a smile on someone’s face by having a solution to their problem? If so, this Customer Care position may be the perfect fit for you!
The Customer Care (CC) Advocate resolves customer inquiries via telephone, walk in, mail, fax, web chat, off-phone work, and email concerning (but not limited to) contract benefits, claim payments, and enrollment in accordance with MTM, Corporate Service strategy, NCQA, and legislative requirements. The Customer Care Advocate provides service for customers and business partners while responding in a professional, efficient, and timely manner to resolve issues and enhance member and provider satisfaction/retention.

Come See Us at The BETC Job Fair on July 28th!

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