Convention Services Manager OEM in Buffalo, NY


Hyatt Regency Buffalo Posted: 2025-01-03

Buffalo, NY 14201

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Salary Range: $45,807. - $68,711./Yr.

The Hyatt Regency in downtown Buffalo, NY is accepting applications for a Convention Services Manager.

Job Summary
The Convention Services Manager is responsible for attainment of assigned convention/event goals tied to the overall performance of the hotel. The individual will be responsible for effectively servicing clients/groups and maintaining the contracted food and beverage minimum. The Convention Services Manager will work in conjunction with the Director of Sales or Director of Catering/Convention Services to achieve the hotel’s revenue meeting planner satisfaction scores and food and beverage goals for one or more assigned properties. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.
Pay Range; $45,807. - $68,711./Yr.

Qualifications:
• High School diploma or equivalent required; previous convention/event and catering sales experience preferred.
• Demonstrate creativity and knowledge of food and beverage/events desired.
• Must have a valid driver’s license for the applicable state.
• Must possess developed verbal and written communication skills to frequently negotiate convince sell and influence other managerial personnel hotel guest(s) and/or corporate clients.
• Experience with professional selling skills desired: opening probing supporting closing
• Must be proficient in general computer knowledge especially Microsoft Office products
• Must be able to work independently and simultaneously manage multiple tasks; strong organization and presentation skills

Responsibilities:
• Effectively attain assigned meeting planner satisfaction scores revenue goals as well as food and beverage goals.
• Proactively conduct solicitation calls conduct tours and entertain clients specific to needs respective to the assigned property.
• Monitor and evaluate trends within your market segment.
• Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.
• Adheres to Aimbridge Hospitality’s established regulations company standards catering/meeting standards and related catering sales metrics.
• Develop a full working knowledge of the operations and policies of the hotel and applicable departments.
• Demonstrates ability to deliver banquet event orders on a timely basis (10 days) and ensure accuracy.
• Ensure changes are communicated timely to impacted departments/operations leaders.
• Maintain strong visibility in local community and industry organizations as applicable.
• May assist in implementing and/or participating in special promotions relating to direct sales segments i.e. sales blitzes etc.
• Attend daily/weekly/monthly meetings and any other functions required by management.
• Perform any other duties as requested by the General Manager or Director of Sales.


Why Join Us?
• Growth Opportunities: Career advancement potential.
• Supportive Environment: Collaborative and respectful team.

Benefits:
After an initial waiting period those hired into full time positions are eligible for a competitive benefits package that includes the following:
• Now offering Daily Pay! Ask your Recruiter for more details
• Medical Dental and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Ready to Make a Difference? Passionate about hospitality? Apply today and start a rewarding career with Aimbridge Hospitality!

Please respond by email using the Quick Apply link or apply online using the direct link.

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