Community Manager in North Tonawanda, NY

Salary Range: $36-$45k/year

Founded in 1977, BHR is a leading advocate for quality affordable housing. We administer rental assistance programs and offer a variety of housing-related programs and services promoting home ownership, educating renters and landlords, improving existing housing stock, and developing and managing affordable housing.

We offer excellent benefits, work/life balance, and are looking to fill the following full time position:

Community Manager: To oversee day-to-day operations of affordable housing communities. Qualified candidate will be a self-starter with excellent customer service, staff supervision, and time management skills.
Bachelor’s degree and 1 year related experience or equivalent combination required. $44K-$55K/annually

Essential Duties and Responsibilities:
• Gain thorough knowledge of applicable federal statutes and regulations, administrative policies and procedures and program rules.
• Gain comprehensive knowledge of local housing market and service providers in order to provide effective referrals to clients.
• Guide clients through the determination of their housing needs, preferences and solutions.
• Assist clients with their housing search and rent/lease negotiations.
• Present required program orientation to new Section 8 recipients; two-hour classroom presentations.
• Request inspection of clients’ selected housing and monitor the completion of required repairs.
• Conduct frequent income determinations for program participants to determine initial and continued eligibility; determine voucher size.
• Calculate household income, subsidy, tenant rent and utility allowance; respond to all reported changes in household income or composition in a timely manner.
• Ensure that tenant rent and subsidy comply with program regulations.
• Determine the reasonableness of requested rents by surveying comparable housing units in the same market area; negotiate rents with landlords as necessary.
• Prepare final papers for all new Housing Assistance Payments (HAP) Contracts and obtain required signatures; submit for subsidy payment.
• Mediate tenant/landlord conflicts as necessary.
• Ensure landlord compliance with HUD-prescribed HAP Contract, and tenant compliance with HUD-prescribed Housing Choice Voucher.
• In cases of tenant termination, gather accurate, detailed verification of violation(s) and present at informal hearing; include clear timeline of events along with regulatory and policy citations.
• Administer rental assistance for 360-400 clients/households; requires excellent organizational and time-management skills due to fast-paced environment and frequent interruptions. Business conducted face-to-face, over the phone and via email and USPS.
• Provide unbiased and culturally sensitive customer service to a wide range of clients.
• Solve numerous common and uncommon problems while navigating difficult and/or sensitive situations and complying with program regulations.
• Maintain accurate computer records and tenant files; ensure the confidentiality of tenant information.
• Explain the Section 8 program to potential landlords and encourage their participation.

Education and/or Experience:
Bachelor's degree in a related field, or Associate's degree with two years relevant experience, or equivalent combination of education and/or related experience. Related experience could include case management, customer service, teaching or training, social work and property management, to name but a few examples.

Skills: Basic understanding of local housing market and available human services helpful, along with understanding of customer service principles. Must be computer literate; comfortable with basic computer applications. Ability to read, analyze and interpret regulations, reports, leases and HAP (Housing Assistance Payments) Contracts, as well as a variety of income and expense documents (verification). Ability to respond to common inquiries or complaints from customers. Ability to compile/write reports that conform to generally accepted style and format and are understandable to their audience. Ability to communicate effectively one-on-one with clients and co-workers in a professional and respectful manner. Ability to make oral presentations to large and small groups beneficial. Ability to work independently, manage time and organize work flow. Must be sensitive to people's difficulties and capable of responding to clients in a non-judgmental manner. Must be able to work through interruptions and meet monthly deadlines.

Belmont Housing Resources for WNY is an Equal Opportunity/Affirmative Action/Disability/Veteran Employer and strong advocate of workforce diversity.

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