Client Account Manager in East Aurora, NY

Salary Range: $50,000 - $75,000/ year based on experience

Now Hiring: Client Account Manager
📍 East Aurora, NY | 🕗 Full-Time, On-Site | 💼 Exempt Position

About the Role:
Are you a detail-oriented, client-focused professional who thrives on building strong relationships and managing multiple priorities?
Hartloff Benefit Solutions is looking for a Client Account Manager to join our team. This role is ideal for someone who enjoys working in a fast-paced environment, can communicate with clients from employees to executives, and has a strong sense of ownership over their work. If you’re ready to be a key player in delivering an exceptional client experience from renewal through open enrollment and beyond—read on.

What You’ll Do:
• Own the renewal process for a defined book of business
• Prepare and present pricing and plan designs
• Coordinate and lead open enrollment meetings for mid-size and large clients
• Serve as the point of escalation for service-related issues
• Process employer and employee paperwork
• Follow internal processes and meet all critical deadlines
• Build and maintain meaningful client relationships across all organizational levels
• Track client activity using internal CRM systems and tools
• Use Microsoft Excel and enrollment platforms to manage client data
• Stay informed on industry trends and plan changes

What We’re Looking For:
• Strong communication skills written, verbal, and presentation
• High level of detail orientation and time management
• Business acumen and confidence to engage with stakeholders at all levels
• Problem-solving mindset with the ability to juggle competing priorities
• Friendly, professional demeanor with a “can-do” attitude
• Solid technical skills, especially in Excel and Microsoft Office Suite

What You Need:
• 2–3 years in a client service or account management role (benefits/insurance preferred)
• Life, Accident & Health license—or to acquire within 90 days
• Bachelor’s degree or equivalent work experience
• Valid NYS driver’s license (local travel to client meetings required)

What We Offer:
• Competitive salary + performance-based incentives
• Comprehensive health benefits
• 401(k) with company match
• Professional development and licensing support
• An incredible team and a mission-driven culture

Apply Now:
If you're ready to be part of a supportive, professional team and make a real difference for our clients and WNY community, we’d love to hear from you!
👉 Submit your resume and cover letter to Quick Apply